1. Where does Eyes Talk deliver?

We currently deliver our products across Bangladesh, subject to courier service availability in your area.

2. How long does delivery take?

• Inside Dhaka: 1–2 business days

• Outside Dhaka: 2–4 business days

Delivery times may vary depending on your location and courier service.

3. Do you offer Cash on Delivery?

Yes. Cash on Delivery (COD) is available for customers across Bangladesh, subject to availability.

4. How can I place an order?

Simply select your desired product, add it to your cart, and complete the checkout process with your correct name, phone number, and delivery address.

5. Will you call to confirm my order?

Yes. For COD orders, our team may contact you by phone to confirm your order before dispatch.

6. Can I cancel my order?

Yes, you can request cancellation as soon as possible after placing your order. Once your order has been processed or shipped, cancellation may not be possible.

7. Can I return or exchange a product?

Yes, eligible products may be returned or exchanged according to our Return & Refund Policy.

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery.

8. What should I do if I receive a damaged or wrong product?

Please contact our customer support as soon as possible and provide your order number, product photos, and an unboxing video if available. Our team will review the issue and guide you through the next steps.

9. Are the product colors exactly the same as shown online?

We try our best to display accurate product images. However, colors may appear slightly different depending on your device screen, lighting, and photography conditions.

10. How can I track my order?

Once your order is shipped, we may provide tracking information when available. You can also contact our customer support for an update on your order.

11. What payment methods do you accept?

We may offer Cash on Delivery (COD) and other available payment options at checkout.

12. Is my personal information safe?

Yes. We respect your privacy and take reasonable measures to protect your personal information. For more details, please read our Privacy Policy.

13. Can I change my delivery address after placing an order?

Please contact us as soon as possible if you need to change your delivery address. Address changes may not be possible once the order has been dispatched.

14. What happens if I am unavailable when the courier arrives?

The courier may contact you to arrange another delivery attempt. Please keep your phone available around the expected delivery time.

15. How can I contact Eyes Talk?

If you have any questions about our products, orders, or delivery, please contact Eyes Talk Customer Support through the contact information available on our website.

Thank you for choosing Eyes Talk!