Return & Refund

Return & Refund

Return & Refund Policy

At Eyes Talk, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Return Eligibility

You may request a return if:

  • You received a damaged or defective product.

  • You received the wrong product.

  • The product is significantly different from the product description.

To be eligible for a return, the product must generally be unused and in its original condition and packaging.

2. Return Request Period

Please contact Eyes Talk Customer Support within 3 days of receiving your order if you want to request a return or exchange.

Requests submitted after this period may not be accepted.

3. Unboxing Video

For damaged, defective, or incorrect products, customers are strongly encouraged to record a clear unboxing video from the moment the package is opened.

The video may be required to verify the issue and process a return, replacement, or refund.

4. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other reasons.

Products may also be refused for return if they are:

  • Used, washed, or damaged by the customer

  • Missing original packaging or accessories

  • Damaged due to improper use

  • Returned without prior approval from Eyes Talk

5. Exchange

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange, subject to product availability.

If the same product is unavailable, we may offer an alternative solution.

6. Refunds

If your return is approved and a refund is applicable, the refund amount and method will be confirmed by our customer support team.

Refund processing time may vary depending on the payment method and financial service provider.

7. Delivery Charges

Original delivery charges may be non-refundable unless the return is due to an error on our part, such as sending the wrong product or a damaged product.

Additional return or delivery charges may apply in other cases.

8. Order Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been processed or shipped, cancellation may no longer be possible.

9. How to Request a Return

To request a return, please contact Eyes Talk Customer Support and provide:

  • Order Number

  • Customer Name

  • Phone Number

  • Reason for Return

  • Photos or unboxing video, if applicable

Our team will review your request and provide the next steps.

10. Important Notice

Eyes Talk reserves the right to inspect returned products and determine whether they meet the return requirements.

We may reject a return request if the product does not meet the conditions mentioned in this policy.

11. Policy Updates

Eyes Talk may update this Return & Refund Policy from time to time. Any changes will be posted on this page.

12. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact Eyes Talk Customer Support through the contact information provided on our website.

Thank you for shopping with Eyes Talk.